Pricing Policy

• Quotes in most cases are accurate, however, no pricing is final until the yard is fully inspected on the first visit. We will communicate with you if there is any price change before starting services.

• Customers who choose to pause services for any reason will be subject to initial cleaning fees before being added to the monthly service again.

Payment Policy

• Payments for initial or one-time cleanups are due upon completion of the job.

• Payments for reoccurring services are due at the end of each month when invoices are sent.

Winter Policy

• Poop’n Scoop’n operates 12 months a year and will always show up when weather conditions are safe regardless of rain, snow, or other unfavorable weather conditions.

• If we are unable to provide service for one week due to unsafe conditions, we will perform double duty the following week and you will still be charged for the full month. This is because there is just as much pet waste and time spent on each yard.

• If a client chooses to postpone service for that week due to snow, you will still be charged for that week due to us pulling double duty the following week. 

• Clients who maintain their subscription throughout the winter will not be charged for a spring cleanup when all the snow melts and will continue with their subscription plan with locked-in rates.

 

Fall Policy

• Poop’n Scoop’n will make every effort to clean up dog waste in the fall months. We will not move leaves or check under leaves to get to all the waste.

• It is the customers responsibility to remove leaves in a timely manner for Poop’n Scoop’n to perform a thorough cleaning.

• Any missed waste will be cleaned once the leaves are fully removed.

 

No Access Policy

• If Poop’n Scoop’n is unable to gain access to your yard because the gate has been locked you will still be charged for the cleaning, however, Poop’n Scoop’n will pull double duty the following week.

• Your Scoop Technician will knock at the door and make attempts to call you before skipping your yard that day. 

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Dangerous Pet Policy

• Poop’n Scoop’n loves working with dogs! Our technicians have no issue working with your dog in the yard.

• If it is evident that your dog is aggressive or will not let us clean the yard, we will make attempts to contact you by knocking on the door and calling. If we are unable to clean due to a dangerous dog you will still be charged for the visit and Poop’n Scoop’n will pull double duty the following week.

 

Cancelation Policy

• Poop’n Scoop’n has no contracts and customers can cancel services at any time for any reason with 48-hour notice. Customers can call to cancel at 860-502-2984 

• Customers that pause services for certain times of the year will be subject to initial cleanup fees, or spring cleanup fees when they return to their monthly subscription.